FAQ

Questions, before you write.

Short answers. If yours is not here, email bookings@gowestlane.com.

How does a trip start?

Send a request from the home page with the two places, a Pacific pickup time, and a passenger count. The Whistler fare shows on the page. Other trips are quoted by email from bookings@gowestlane.com.

How does payment work?

Nothing is charged on this site. The deposit has no GST. A balance invoice goes out before the trip and can be paid any time before pickup. It shows 5% GST on the full fare when GST applies.

Do you confirm Seattle trips here?

No. Seattle is quote-only. The site stores the request and does not show a confirm button for that service.

Which vehicle is offered?

The schedule starts with one Large Vehicle (3-row SUV). A sedan is listed and not offered. If that vehicle is already booked, the trip can go to a partner.

How do I pay?

The deposit at booking is 20% of the fare before GST. No GST is added to the deposit. It is recorded here and taken outside this site. Nothing is charged from this website.

What is the Whistler fare?

The Large Vehicle (3-row SUV) fare is $520.00 + GST ($546.00 incl. GST). Every other fare is quoted by email.

How does hourly billing work?

Hourly billing is the first hour, then 15-minute increments.

Is there a wedding minimum?

Weddings have a 3-hour minimum.

How long will the car wait?

Waiting is free for 60 minutes at YVR. After that, waiting is $20.00 + GST ($21.00 incl. GST) per 10-minute block. Waiting is a separate invoice after the trip. Waiting is free for 15 minutes everywhere except YVR. After that, waiting is $20.00 + GST ($21.00 incl. GST) per 10-minute block. Waiting is a separate invoice after the trip.

What if I cancel?

Cancelling more than 48 hours before pickup is free. Cancelling within 24 hours of pickup is not refunded. Cancelling between 24 and 48 hours before pickup: Westlane keeps 100% of the deposit. If a deposit is kept on a late cancellation, 5/105 of the kept amount is recorded as GST collected. A no-show keeps 100% of the fare. GST on that kept amount is 5/105. Nothing is added on top. A balance invoice goes out 48 hours before pickup. The balance can be paid any time before pickup. An unpaid balance does not cancel the trip. Nothing is charged on this site.

How does GST work?

the listed fare + GST. The 20% deposit has no GST. 5% GST is charged on the full fare on the balance invoice, and not before the first paid booking date. There is no PST.

When does the desk check the day?

Evening check 7 PM. Morning check 7 AM. Lost items are held for 30 days.

What time zone is the pickup?

Pacific time, America/Vancouver. The request form asks for that local time.

Can I change a trip after I send it?

Email bookings@gowestlane.com with the reference number. A change can replace the quote.

What do extras cost?

Child seat Extra stop Meet and greet Gratuity